This Travel Services Agreement ("Agreement") is made and entered into between Castle and Sand Travel, hereinafter referred to as the "Agency," and signer of this document, hereinafter referred to as the "Client."

1. Scope of Services:

(a).  The Agency will act in two distinct capacities: (a) as your travel advisor, it will provide personalized advice, recommendations and booking assistance tailored to your needs, research options, prepare itineraries, and, with your authorization, arrange reservations on your behalf while acting to promote your reasonable interests.

(b). As a travel agent with suppliers, the Agency may also act as the supplier’s authorized agent for the limited purpose of making reservations, accepting payments, issuing documentation, receiving commissions or other remuneration from suppliers, and performing administrative functions required by suppliers. You acknowledge and agree that supplier services (including availability, schedules, changes, cancellations, refunds, and liability) are governed by the supplier’s own terms and conditions and applicable law, that the Agency does not control supplier performance, and that any conflict between acting for you and acting for a supplier will be disclosed in accordance with applicable law; the Agency will seek your instructions in the event of a material conflict. Unless otherwise agreed in writing, the Agency's role in procuring supplier services is as an intermediary and its liability for supplier acts or omissions is limited to the extent set out in these Terms.

2. Client's Obligations:

The Client agrees to provide accurate and complete information to the Agency regarding travel preferences, passport details, visa requirements, and any other necessary information required for travel arrangements.

3. Itinerary and Travel Documents:

The Agency will provide the Client with a detailed itinerary outlining the planned travel arrangements. The Client acknowledges that it is their responsibility to review and confirm the accuracy of the itinerary and promptly inform the Agency of any discrepancies or desired modifications. The Agency will also advise the Client on the necessary travel documents, such as passports, visas, and vaccinations, but the Client is ultimately responsible for obtaining and ensuring the validity of these documents.

4. Electronic Communications:

By working with the Agency, the Client agrees to receive all travel communications (confirmations, itineraries, updates) electronically. Please ensure contact information is accurate. Requests to receive communications by other methods must be made in writing; otherwise, electronic delivery is the default.

5. Payment and Fees:

The Client agrees to pay the Agency for the travel services rendered as per the agreed-upon payment schedule and the total cost outlined in the itinerary. Any additional fees, such as processing fees or service charges, will be clearly communicated to the Client beforehand.

The Agency does not accept cash payments due to liability concerns. All payments for travel bookings must be made through secure, authorized methods, such as credit cards or other electronic payment systems.

6.  Fees and Commission:

The Agency proudly operates as a fee-free agency, meaning no upfront fees are charged when booking a trip on behalf of the Client. However, should modifications or cancellations be required after booking, the Agency reserves the right to apply a service fee to cover the time and administrative support involved.

Additionally, the Agency may earn a commission from the travel booked. This commission is paid directly by vendors and suppliers—never by the Client—and is a standard industry practice that does not increase the cost of your trip.

7.  Airline-Only Booking Fee:

The Agency reserves the right to apply a booking fee for airline-only reservations. As these bookings do not generate commission, a service fee of up to 10% of the total airline charge (excluding taxes) may be assessed. This includes the base fare and any applicable add-ons such as baggage, seat selection, Wi-Fi, and other ancillary services.

This fee reflects the time, expertise, and personalized support provided by the Agency in securing optimal flight options and ensuring a seamless booking experience.

8. Cancellations and Refunds:

The Client acknowledges that cancellations and refunds are subject to the terms and conditions of the airlines, hotels, tour operators, and other service providers (aka suppliers) involved in the travel arrangements. The Agency will make reasonable efforts to assist the Client in the event of cancellations, rescheduling, or refunds, but the final decision rests with the suppliers policies.

9. No Liability for Carrier Descisions

The Agency shall not be liable for any loss, delay, expense, or damages arising from a Ticket’s expiration, including but not limited to denied boarding, denied reissue, forfeiture of fare value, or refusal by a Carrier to extend or reinstate an expired Ticket. Liability for errors in the Carrier’s determination of Expiration Date rests with the Carrier, except to the extent the Agency's negligent act or omission directly and proximately caused the loss.

10. Travel Insurance:

The Agency strongly recommends that the Client obtains comprehensive travel insurance to protect against unforeseen circumstances, including trip cancellations, travel interruptions, medical emergencies, and lost luggage. Should the Client refuse travel insurance a travel insurance waiver will be provided to the Client.

11. Agency's Liability:

The Agency acts as an intermediary between the Client and the various travel service providers. While the Agency will make reasonable efforts to ensure the satisfactory performance of the travel services, it shall not be liable for any damages, losses, accidents, injuries, delays, or inconveniences that may arise during the trip. The Client acknowledges that the Agency is not liable for any changes or disruptions caused by circumstances beyond its control, such as natural disasters, political unrest, or pandemic-related restrictions.  The Client acknowledges that the Agency is compensated by commissions and fees, and agrees that, to the fullest extent permitted by applicable law, the Agency’s total liability for any claim, loss or cause of action—whether in contract, tort (including negligence), strict liability or otherwise—shall be limited to and capped at the total amount of commissions and/or fees actually received by the Agency in connection with the booking(s) at issue.

12. Force Majeure:

The Agency is not liable for any loss, damage, or expense resulting from circumstances beyond their control, including but not limited to natural disasters, acts of terrorism, war, civil unrest, strikes, or government actions. In such events, the Client is responsible for any additional costs or losses incurred.  If the Client has concerns about safety issues the Client can visit https://travel.state.gov/ for more information.

13.  Loyalty Programs and Rewards:

When booking with the Agency, the Client may have the opportunity to earn rewards, points, miles, or other benefits through third-party loyalty programs. While the Agency will make every effort to ensure applicable rewards are applied to the Client’s bookings, the Agency cannot guarantee eligibility or successful accrual of such benefits.

The Agency is not responsible for any lost value, denied accrual, or forfeited benefits resulting from program rules, technical issues, or supplier policies.

14. Confidentiality:

Any information disclosed by the Client to the Agency will be treated as confidential and will not be disclosed to third parties without the Client's express consent, except as required by law.  The Agency may retain client information for up to five years following the completion of travel services, unless a written request for removal is submitted. This information may include, but is not limited to, your name, contact details, payment information, and travel documents. The Agency is committed to maintaining the confidentiality and security of all retained data in accordance with applicable privacy standards.

15. Governing Law and Jurisdiction:

This Agreement shall be governed by and construed in accordance with the laws of Massachusetts. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts located in Massachusetts.

Effective Date: February 1, 2026

Seller of Travel Numbers: Florida Seller of Travel Ref. No. ST15578; California Seller of Travel No. 2090937-50; Washington UBID No. 603189022; Iowa Registered Agency No. 1202

Please complete the acknowledgement below to agree to the terms and conditions.